Shipping policy
Shipping Policy
At Mera Swim, we aim to get your order to you as quickly and safely as possible. Below are our shipping options and delivery details.
Processing Time
- Orders are processed and dispatched within 2-4 business days (excluding weekends and public holidays).
- During high-demand periods, please allow for potential delays.
Shipping Options
We ship all orders via Australia Post and offer the following options:
Express Shipping (Australia Post Express)
- Estimated delivery: 1-4 business days
- Fully trackable & prioritized for faster delivery
Standard Shipping (Australia Post Standard)
- Estimated delivery: 1-7 business days
- Cost-effective option with tracking included
International Shipping
- We offer international shipping to select countries via Australia Post International.
- Estimated delivery times vary by location and will be displayed at checkout.
- International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order directly on the Australia Post website.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Free shipping is available for orders over $150 AUD.
Lost, Stolen, or Delayed Packages
- Mera Swim is not responsible for lost, stolen, or delayed packages once they have been handed over to Australia Post. However, we will do our best to assist in tracking your order.
- If you experience any shipping issues, please contact Australia Post or reach out to us at meraswim@gmail.com
Returns & Exchanges
- For return and exchange information, please refer to our Return Policy.